Remote Work Toolkit

• Preferred: Use Citrix PHS Workspace (https://workspace.partners.org).
  • Access Workspace Applications.
  • See installation instructions for Mac users and Windows users.
• VPN: If SFA access is needed for work, request VPN Access here to safely connect to the web from an off-site network and access shared file areas, including Epic. See VPN Installation and User Instructions.
• Remotely access your computer with Go To My PC (existing users only).

• Open a ticket with the IS Service Desk to encrypt any personal devices you use for work.
• View the Encryption FAQ.
• Install the MobileIron app on any iOS or Android mobile devices you use for work. MobileIron is required if you would like to access your work email on your mobile phone.

View the OSHA requirements for working from home.

Instant message or video conference with colleagues using Microsoft Teams. View FAQ.

• Jabber: Open a ticket with the IS Service Desk to install Jabber to make calls from a Mass General Brigham phone line using a computer​ (department cost center number required). Visit the Jabber How To Guide.
• Practices with ACD phones: For employees who are part of an ACD network, use the bundled option of a CVO (Cisco Virtual Office) router, Cisco phone, laptop and headset.
  • See CVO Router – Telework Guide and CVO Router Setup and User Instructions.
  • Practices should set up a voicemail account for ACD answering services.

• All hourly employees can submit time through Kronos in Citrix apps at https://workspace.partners.org.
• View instructions for timekeepers and managers.