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This Quarter’s Ambulatory Management Forum Wrap-ups
Ambulatory Management Forums generally take place via Zoom at noon every last Wednesday of the month (November/December scheduling varies to avoid conflict with holidays). To sign up for future Forums, click here. To view an archive of video recordings of recent AM events, including the latest Forums, click here.
- November 2021: Not held
- October 2021: Flu Vaccine Mandate, Annual Required Training, Automated Call Distribution, Unscheduled Radiology Orders, Order-Based Patient Self-Scheduling, Cadence Training and Support Updates, Payer Updates
2021
- September 2021: Vaccine Mandates, Annual Required Training, New IC Signs/Handout, Patient Experience Updates, Automated Call Distribution, Order-Based Patient Self-Scheduling, Cadence Training and Support Updates
- August 2021: COVID-Related Updates (Policy Changes, Vaccine Mandate, Where We Work), New Mass HIway Form, Automated Call Distribution, Order-Based Patient Self-Scheduling, Unscheduled Radiology Orders, Cadence Training and Support Updates, Patient Experience Transparency Initiative Updates
- July 2021: Drop the 1, Unscheduled Radiology Orders, Order-Based Patient Self-Scheduling, Automated Call Distribution, RadPortal Updates, Cadence Training and Support Updates
- June 2021: Infection Control Policy Changes, Unscheduled Radiology Orders, Order-Based Scheduling/Patient Self-Scheduling, Cadence Training and Support Updates, Payer Updates
- May 2021: Order-Based Scheduling/Patient Self-Scheduling, Automated Call Distribution, Unscheduled Radiology Orders, Patient Experience Presentation, Patient Service Center (PSC) Updates, Cadence Training and Support Updates
- April 2021: Order-Based Scheduling/Patient Self-Scheduling, Joint Commission, Virtual Visit Protocol Reminder, Support Persons for Patients with Disabilities, Payer Updates, Cadence Training and Support Updates
- March 2021: Virtual Visit Updates, In-Person Co-Pay/Signature Collection Resumed, New Infection Control Guidance Page, Remote Work Toolkit for PSCs, Privacy Office Updates, Cadence Training and Support Updates
- February 2021: Joint Commission Readiness, Patient COVID Vaccination, Urgent Visit Types, ACD Telephones, Patient Self-Scheduling, Epic Access Review
- January 2021: Screening at Entrances, Patient COVID Vaccination, New RadPortal Website, Payer Update, Cadence Training and Support Update
2020
- December 2020: Inclement Weather, BCA and Epic Honor Roll, Approved Support Person, Immigration Status
- November 2020: Joint Commission Readiness, COVID-19 Updates, Privacy Office Faxing to Medical Records, Payer Updates, Cadence Updates
- October 2020: SOS Snow, Clinical Systems Audit, SO/GI Toolkit
- September 2020: Joint Commission ICM, Ambulatory Updates, Cadence Updates
- August 2020: MGB Prescreen, Payer Information Updates, New Virtual Visit Types
- July 2020: COVID-19 Operations Updates, MGH eCare Revenue Cycle Updates
- June 2020: Ambulatory Recovery, Epic Storyboard
- May 2020: Virtual Visit Reimbursement, Ambulatory Recovery
- April 2020: Care for COVID-19 Status Patients, Virtual Visits, Patient Gateway
- March 2020: COVID-19 Updates and Virtual Visits
- February 2020: Slides and recording
- January 2020: Slides
2019
- December 2019: Slides
This Quarter’s Ambulatory Management News
The AM News is an email newsletter published every Tuesday at 7 AM with items of interest to ambulatory practice staff. To subscribe, contact the Ambulatory Management mailbox.
See the Events of Interest page linked in every issue of the news for more details on upcoming continuing education and professional development events.
- December 7: Revenue Cycle Roundup, AM Forum Tomorrow, Nominate a Diversity Champion, Holiday Dates, mAb Updates, Drug Shortage Updates
- November 2: Distance When Dining, New ERI Signs, Flu Vaccine, Event Reminders, Salem Labs, Open Enrollment, Dashboard Migration
- October 26: Ambulatory Clinician’s News, PoE Award Nominations, AM Events, Open Enrollment, Dashboard Migration
- October 19: Privacy/Security Week, Patient Transparency Materials, Epic Updates, Dashboard Migrations, New IC Leadership, COVID Policy Updates
- October 12: Vaccine Reminders, Revenue Cycle Roundup, Share Your Communications Preferences
- October 5: AM Forum Wrap-up, Vaccine Reminders, Collaborative Governance, Annual Required Training
2021
- September 28: Vaccine Van, Ambulatory Clinician’s News, Annual Required Training, Upcoming AM Events
- September 21: New Signs and Handouts, Monoclonal Antibody Therapy Update, COVID Vaccination Reminder
- September 14: Revenue Cycle Roundup, Flu Vaccine News, Clarifications on Blood Bank Labeling
- September 7: Outpatient Blood Bank Changes, Employee COVID-19 Vaccine Reminder, Upcoming In Basket Changes, Nursing Learning Survey
- August 31: Front Desk/Scheduler Q&A, COVID-19 Vaccine Updates for Employees, Award for Admin Leaders, Best Practice Reminders
- August 24: Ambulatory Clinician’s News, COVID Vaccine Updates, New Mass HIway Forms, Epic Upgrade Postponed
- August 17: Third COVID Vaccine Doses Recommended for Some, Drop the 1 After Tonight, COVID Vaccine Required for Employees by 10/15, 8/22 Epic Upgrade Additional Impact to Appointment Request Functionalities (see also: an addendum to this last news item with link to a relevant tip sheet)
- August 10: Distance While Unmasked, Revenue Cycle Roundup, Unscheduled Radiology Orders, Drop the 1
- August 3: Pulse Call on Managing ED Referrals, COVID Action Items from MGB, Upcoming MGH Staff Awards, Front Desk/Scheduler Q&A
- July 27: Ambulatory Clinician’s News, Sharps Container Change, Drop the 1, Payer Updates, New Feature on Blueprint
- July 20: Phone Change, Unscheduled Radiology Orders Pulse Calls, Virtual Visit Reminders
- July 13: Leave of Absence Clarification, MGB Earns Award, RadPortal Updates, iSolve Applications Due 7/18
- July 6: Virtual Visits Pulse Call, Revenue Cycle Roundup, COVID-19 Policy Changes, June Forum/Order-Based Patient Self-Scheduling Webinar Wrap-ups
- June 29: Infection Control Reminders, AM Events This Week, DAISY Awards
- June 22: Re-Opened Entrances, Tip Sheet Updates, Stay Tuned for New Sweep Survey, Patient Info Outreach Effort
- June 15: Ambulatory Clinician’s News, Signed Consents for Admin Forms, Women in Leadership Committee
- June 8: COVID-19 Policy Updates, Revenue Cycle Roundup, Quick Staff Guide to Resources for Patients with Disabilities, System-Sponsored COVID-19 Vaccine Clinics Ending Soon
- June 1: May AM Forum Wrap-up, Front Desk/Scheduler Q&A, June Deadline for Fall Scholarships, Medical Equipment Maintenance
- May 25: “Get Vaccinated!” Poster, Cadence Virtual Visit Changes, Support Person Reminder, JC Lab Survey Before 7/1
- May 18: Pulse Calls on Unscheduled Radiology Orders, Low-Level Disinfection Signage, Patient Experience Awards
- May 11: Recognizing Nurses, Revenue Cycle Roundup, Required Signage Update
- May 4: Resolving COVID Status, Order Mode Reminder, Front Desk/Scheduler Live Q&A, Nurse Recognition
- April 27: Patient Experience Week, Support Person Guidelines
- April 20: Policies in Effect Regardless of Vaccination Status, Epic Updates, Changes to Clonidine/Tacrolimus Suspensions
- April 13: Prepare for Joint Commission Survey, Pulse Call on Referral Workqueues, New Virtual Visit Types
- April 6: Revenue Cycle Roundup, Obtaining Infection Control Guidance, Implantable Ports Recall
- March 30: Return to Co-pay and eSignature Pads, Vaccination Program for Homebound Individuals
- March 23: Virtual Visit Updates, Infection Control Policies Still in Effect, Epic Updates
- March 16: Patient Vaccination, Updates to Epic, Updates to Medication Review & Reconciliation Policy
- March 9: Revenue Cycle Roundup
- March 2: Nurse Forum, Wang Discharge Lounge Open, Front Desk/Scheduler Live Q&A
- February 23: AM Forum Tomorrow, Yawkey Emergency Plans, Security Change for Outbound Email
- February 16: Patient Vaccine Talking Points, Supporting Patients with Immigration Concerns, Patient Experience Survey
- February 9: Revenue Cycle Roundup
- February 2: COVID Vaccine Scheduling, Support for Patients, New Hand Hygiene Products, Patient Experience Awards
- January 26: AM Forum Reminder, COVID Vaccines, Best Practice Update, Mass Health ACO Update
- January 19: Patient Vaccine Resources, Push for Patient Gateway Enrollment, Imaging Launches Rad Portal
- January 12: Virtual Visit Forum, Revenue Cycle Round-up
- January 5: BCA Computer Attestation Due 1/15/21, Training for Front Desk, JC Readiness
2020
- December 22: BCA & Epic Honor Roll, Significant Event Note Update, Capacity Disaster
- December 15: Forum Reminder, Patient Self Scheduling for COVID-19 Testing
- December 8: COVID-19 Reminders, Revenue Cycle Roundup
- December 1: Updating Co-Pay Due Amount, Ambulatory Administrator Q&A
- November 24: Joint Commission Readiness, COVID-19 Updates
- November 17: Patient Self-Scheduling for COVID-19 Tests, Joint Commission Readiness
- November 10: Joint Commission Survey Update, Revenue Cycle Roundup
- November 3: Elective COVID-19 Testing, Elevator Etiquette, Yawkey Emergency Response
- October 27: Changes to Approved Support Person Flag, National Disability Awareness Month
- October 20: Safe Hydration Practices, Order-Up
- October 13: Order-Up Webinar, Revenue Cycle Roundup, JC ICM
- October 6: Patient Experience Forum, COVID Test Scheduling Backlog, Order-Up
This Quarter’s Pulse Call Wrap-ups
Pulse Calls are brief ad hoc meetings on critical topics relevant to ambulatory practices. To view an archive of video recordings of recent AM events, including the latest Pulse Calls, click here.
- October 4 and 5: Future State of Unscheduled Radiology Orders
2021
- August 5: Managing Emergency Department Referrals
- July 26 and 27: Hand-Off of Unscheduled Radiology Orders
- July 15: Referral Phone Numbers for After-Visit Summaries (only applicable to a select list of departments with the highest volume of ED referrals)
- July 8: Virtual Visit Updates
- May 20 and 21: Unscheduled Radiology Orders
- April 29: Joint Commission Readiness
- April 23: Patient Vaccine Scheduling
- April 14: Referral Workqueues
- January 14: Virtual Visits – Doximity
2020
- November 5: Elective COVID Test Scheduling
- October 13: Order-up Scheduling
- September 24: FYI Flag for Approved Support Person
- September 17: Practice Operations Update: MGB Prescreen
- August 19: MGB Patient Prescreen
- June 10: Screening Workflows, Virtual Visit Updates
- May 19: Phase 1 Recovery Forum #4
- May 18: Phase 1 Recovery Forum #3: Pre-Visit Screening Workflow
- May 14: Phase 1 Recovery Forum #2
- May 12: Phase 1 Recovery Forum #1
- April 30: RACC Scheduling
- April 20: RACC Clinic Scheduling
- April 14: Virtual Visits
- April 10: COVID-19 Infection Status
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