Mission: Lead ambulatory transformation in the MGH/MGPO within the Mass General Brigham enterprise and throughout our greater ambulatory community.
- Because of Us – Ambulatory leaders feel listened to and receive the guidance, partnership and support they need to achieve excellence across their areas.
- Above the Line – We go above and beyond to support ambulatory leaders and staff members, as well as the leaders of our colleague departments, to promote excellence and innovation and to recognize top performers who lead this charge.
- In the A.M. – Meeting agendas and minutes are sent in a proactive and prompt manner and high-quality follow-up items are delivered on schedule.
The Project Managers in PPM liaise with ambulatory practices to guide project work in support of ambulatory transformation and process improvement, including strategy and workflow development, change management, communication planning and accountability oversight.
Currently active projects cover work in the areas of:
- Automated call distribution
- Scheduling and access optimization
- Creation and maintenance of decision trees and templates
- Order-based patient self-scheduling
- eCheck-in
- Texting initiatives
- Emergency management and downtime preparation
- Reduction of unscheduled radiology orders
Click here to view a list showing which Project Managers liaise for which operational cohorts.