Our Mission
Lead ambulatory transformation in the MGH/MGPO within the Mass General Brigham enterprise and throughout our greater ambulatory community.
Our Vision
Patients: Why we are here.
Partnership: In partnership with our ambulatory practices and leadership teams, we make impactful and lasting improvements that drive exceptional patient care.
People: We attract, nurture and excite outstanding team members and future leaders.
Productivity: As a highly effective team, we strive to lead by providing data, training and tools precisely when and where they will drive impact.
Our Values
Above the Line
- Innovate and improve all that we do.
- Demonstrate and champion ownership.
- See it through – plan for sustainment.
Because of Us
- Responsive within 48 hours.
- Data-driven.
- Transparent in all realms.
In the A.M.
- Share responsibility for our culture.
- Care for one another.
- Uphold our high ethical standards.
Our Initiatives
Access
Effortless, accurate scheduling.
Data
Data-driven. Predictive and proactive.
Training
Support at every level.
Operations
Coordination of ambulatory operations.
Community
Fostering community.
AM News
Sequenced. Prioritized. Actionable.
Ambulatory Welcome
Rethinking our approach to the pre-visit patient experience.
SOS
“Share Operational Status” emergency call and response system.
Our Partnerships
eCare
Quality & Safety
Nursing & Patient Care Services
Compliance
Business Transformation
Revenue Cycle
Human Resources
Our Programs
Click the underlined text in this org chart to learn more.